Shipping Policy

At Lux Reps, we aim to make your shopping experience smooth and hassle-free. Below are the details regarding our shipping options, processing times, and policies.

Shipping Options

We offer two shipping methods to suit your needs:

  1. Regular Shipping (FREE):

    • Delivery Time: 10-15 days (via sea freight).

  2. PRIME Express Shipping:

    • Delivery Time: 5-10 days (via air shipping).
    • Cost: $19.99.

Order Processing

Every order undergoes a thorough quality inspection before shipping.

  • Processing Time: 1-2 business days (up to 7 business days during high-demand periods or other circumstances).
  • Possible Delays:
    • High order volumes during sales or holidays.
    • Items transferred between warehouses.
    • Unforeseen logistical issues.

If your item is out of stock, we will notify you immediately with options to wait for a restock, exchange for another product, or request a refund.

Order Changes or Cancellations

If you’ve made a mistake in your order, contact us immediately at shopluxreps@gmail.com.

  • Cancellation:
    • Orders can be canceled if they have not yet been shipped.
  • Changes:
    • If you need to modify your order (e.g., size, color), notify us as soon as possible.
    • Once an order is shipped, we are unable to make changes or cancel it.

Delivery Timeframes

Shipping Method Delivery Time Cost
Regular Shipping 10-15 days FREE
PRIME Express Shipping 5-10 days $19.99



Important Notes:

  • Shipping timeframes start after your order is processed and shipped.
  • Delays due to high package volumes, severe weather, or logistical issues may occasionally occur.
  • For time-sensitive orders, we recommend placing them well in advance.

For further details, refer to our Terms and Conditions.

Delivery Guarantee

If 10 days have passed without updates on your tracking information, contact us at shopluxreps@gmail.com with your order number. We will:

  • Send a replacement for your original order plus a free item, or
  • Issue a full refund.

Customer Responsibilities

  1. Accurate Address:

    • Ensure your shipping address is correct at checkout.
    • We are not responsible for undelivered packages due to incorrect or incomplete addresses.

  2. Order Changes:

    • If you wish to modify or cancel your order, contact us immediately. Once the order is shipped, changes and cancellations are no longer possible.

International Shopping

We ship to all countries!

  • Product prices are displayed in USD currency.
  • Your bank will automatically convert USD to your local currency at checkout without charging additional fees.
  • To estimate the cost in your local currency, use a quick Google search, e.g., “140 USD to CAD” or “63 USD to EUR.”

Contact Us

For any inquiries or assistance, please reach out to us:

  • Email: shopluxreps@gmail.com
  • Instagram DM @shopluxreps
  • TikTok DM @shopluxreps
  • Live Chat: Use the chat window on our website.

We appreciate your trust and are here to assist you. Thank you for shopping with Lux Reps!

"Is this store legit or a scam?"

We understand that many people have the same question and ask it around 10 times every day. We've also been verified our partner website Cross reps. To address your concerns and prove that we are not a scam, we have also created a dedicated page with plenty of evidence for our reps shoes. You can find more information by simply clicking the button below.

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